Vehicle replacement and service delivery within state-owned enterprises in Zimbabwe: a nexus

  • John Promise Chiparo Chinhoyi Univeristy of Technology
  • Marian Tukuta Department of Supply Chain Management, Chinhoyi University of Technology
  • Michael Musanzikwa Department of Corporate Government Unit, State Enterprise, Reform & Procurement
Keywords: Fleet Management, Replacement, Disposal, Service delivery


The study sought to ascertain the effect of vehicle replacement on service delivery in State-Owned Enterprises (SOEs). A mixed-method research strategy and a pragmatic research philosophy were used in the study. Furthermore, 344 respondents from 86 SOEs were given standardized questionnaires to fill out. The researchers used stratified and purposive sampling techniques. To generate descriptive statistics, the Statistical Package for Social Scientists (SPSS) version 20 was used. In AMOS version 21, all study items were subjected to exploratory factor analysis (EFA), and, research hypotheses were evaluated using structural equation modeling (SEM). The study established that there is sufficient evidence for the effect of vehicle replacement on service delivery. This means that there is red tape bureaucracy, unclear procedures for disposal and acquisition of vehicles and lack of procurement planning. The study recommended that there is need to establish vehicle disposal committees to ensure transparency on vehicle replacement. Furthermore, it is also important that the Public Procurement and Disposal of Assets Act, (Chapter 22:23) principles on the procurement function takes a leading role in the disposal of vehicle fleets.


Transport & Logistics