AN ANALYSIS OF LAGOS STATE BUS RAPID TRANSIT OPERATION AND QUALITY OF SERVICE
Abstract
This study assess Lagos state Bus Rapid Mass Transit (BRT) operational quality of service, a passengers perspective. Structure questionnaire were used as source of data to analyse the overall quality of service at the terminal and bus stops. The primary data used for the analysis includes passengers response on the quality of (reliability, safety, affordability, comfortability and waiting), road networks, and number of trips per day by operators, operating speed, vehicle speed and wartime. The total number of completed questionnaire for the survey was 200 for the transport users. Data was analyzed using the appraisal standards for public mass transit systems and the IPA quadrant analysis. The result shows that the system over load their vehicle by 142.9% at peak period, while at off peak they load as low as 42.9% of their bus capacity. The BRT vehicles travels at an average speed of 53.57km/hr which is rated as a good speed for a public transport service. These can be attributed to the fact that the BRT system has a separate route of operation. The bus service has a headway of about 15mins, and it operates 24hrs a day. The result from the IPA quadrant shows that passengers wait so long at the bus stops, as regards comfortability in the quadrant C shows that passengers are not fully satisfied, they need improvement. While in terms of safety , affordability and reliability of service are the tangible ones in the quadrant B, meaning that the users are satisfied with this vehicles as a good category and needs to be maintained. The study recommends that the overall quality of service of the BRT needs improvement.
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