VEHICLE MAINTENANCE AND SERVICES DELIVERY WITHIN STATE-OWNED ENTERPRISES (SOEs IN ZIMBABWE)
Abstract
The study sought to establish the effect of vehicle maintenance on service delivery within State-Owned Enterprises, (SOEs). The study used a mixed-method research strategy and a pragmatic research philosophy. In addition, 344 respondents from 86 SOEs were given standardized questionnaires to complete. The researchers employed stratified and purposive sampling. Statistical package for social scientists (SPSS) version 20 was used to generate descriptive statistics. All study items were subjected to exploratory factor analysis (EFA), and research hypotheses were assessed using Structural Equation Modelling (SEM) in AMOS version 21. The study established that there is sufficient evidence for the effect of vehicle maintenance on service delivery. It is evident from the results that vehicles are not regularly serviced, genuine spare parts ordered are not properly tracked to the intended vehicles, there is vehicle parts cannibalisation and that vehicle faulty components are not replaced until failure occurs. The study recommended that there is need to consider preventive maintenance as a way to reduce vehicle breakdowns and improve the lifecycles of vehicles. In addition, SOEs should strive to deal with accredited vehicle dealers in order to reduce the possibility of using counterfeit spare parts.
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