APPLICATION OF KEY PERFORMANCE INDICATORS AND SERVICE LEVEL AGREEMENTS IN SUPPLY CHAIN

  • Daniela Marasová Technical University of Košice, Faculty BERG, Institut of Logistics and Transport
  • Richard Antal Technical University of Kosice, Institute of Logistics and Transport, Faculty BERG
  • Daniela Marasová jr. Technical University of Košice, Faculty BERG, Institute of Earth Resources
  • Vladimír Mitrik Technical University of Košice, Faculty BERG, Institut of Logistics and Transport

Abstract

The main goal of this article is to analyze the findings of various authors on KPIs and SLAs with a focus on the application of the "perfect order" model in the field of supply chain in a manufacturing company. This model provides us with a more accurate interpretation of already used KPIs. In the practical part, we paid our attention to the application of SLAs and presented the advantages of their application. This practical adaptation was performed on KPIs from a company in refrigeration business with a results that on first sight indicated smooth and very good performance in logistic and supply chain. In this paper we present results from a KPIs that are focused on customer orders.

Published
2020-06-18
Section
Transport & Logistics