APPLICATION OF KEY PERFORMANCE INDICATORS AND SERVICE LEVEL AGREEMENTS IN SUPPLY CHAIN
The main goal of this article is to analyze the findings of various authors on KPIs and SLAs with a focus on the application of the "perfect order" model in the field of supply chain in a manufacturing company. This model provides us with a more accurate interpretation of already used KPIs. In the practical part, we paid our attention to the application of SLAs and presented the advantages of their application. This practical adaptation was performed on KPIs from a company in refrigeration business with a results that on first sight indicated smooth and very good performance in logistic and supply chain. In this paper we present results from a KPIs that are focused on customer orders.
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